EZ-Link’s TRUST Programme for Customers in the Spa & Wellness Industry

ez link trust programme for spa wellness customers

EZ-Link Pte Ltd, Singapore’s contactless payment pioneer, announced the launch of a new digital platform for the TRUST Programme, comprising a Customer App, a Merchant App and a Merchant Administration Portal for a seamless, holistic approach. The move away from a card-based system aims to widen the adoption of TRUST and allow more consumers to be protected for their purchases of spa and wellness prepaid packages.

Since its launch in 2015, TRUST has provided assurance and security to customers across more than 48 spa and wellness operators of the refund of unutilised value in their packages, should these merchants cease operations. The programme is managed and powered by EZ-Link that acts as the custodian of funds through its bank partner.

With the new TRUST Customer App, customers of participating TRUST merchants can track their packages and transactions, contact their merchants and edit their contact details on the go. They also no longer have to present a card for package redemption.